myCareAssist

What is the myCareAssist app?

myCareAssist offers 24-hour safety for people who require emergency call centre support from Tunstall utilising Tunstalls’ emergency call monitoring platform – PNC.
With individual user ID access, easy duress activation, myCareAssist aims to quickly identify people who may be in need of assistance.

How does it work?

In an emergency the user can press their personal bluetooth pendant, worn around the neck or wrist, or the SOS button in the app, which will immediately connect to the monitoring centre, putting the wearer in voice contact with a trained operator who will assess the situation and contact the necessary responder to assist.

Using GPS location details, the care consultant is able to accurately locate the wearer and direct their responders to the precise location.

myCareAssist can also be customised for duress situations where silent monitoring is required for user safety, so as not to alert a potential offender.

Who is it for?

Tunstall’s myCareAssist is suitable for people who feel vulnerable and require support outside the home, including:
• Those with long-term conditions
• Community nurses
• Care workers
• Young children
• Domestic violence sufferers
• Night shift workers
• Mobile workers
• People with physical disabilities
• Those who travel regularly

Features and benefits

• Provides an easy to use 24/7 emergency call button
• Periodic GPS location information reported to Tunstalls PNC monitoring system
• Supported on iOS platforms
• Simplified installation and central configuration support
• Extensive activity reporting